Job Summary
We have an immediate opening for a Technical Support Engineer with experience supporting an enterprise-class software package. We are experiencing exceptional growth and are currently looking for the right people to grow with us. Specific areas of responsibility include:
- Providing phone, e-mail and web-base iDashboards product support to customers and staff.
- Assisting customers with their Java environments, Java application servers and databases
*as they relate* to the deployment of the iDashboards software.
- Providing top-notch, professional, courteous support.
- Contributing feedback and ideas to help facilitate the continued growth of the
iDashboards Support department.
Qualifications
The ideal candidate is intelligent, articulate, honest and customer friendly. He or she will have a positive outlook, be proactive and be a strong team player. Other requirements include:
- 5+ years of customer-facing technical support experience, supporting an enterprise-class
software application.
- Expertise with Microsoft operating systems and at least a solid familiarity with UNIX/Linux.
- Expertise writing SQL queries in MS SQL Server. Familiarity with other databases such as
Oracle and MySQL a plus.
- Experience working with Java web servers. Apache Tomcat a plus.
- Excellent written and verbal communications skills.
- BS Degree in technology.
Compensation & Benefits
- $50k - $65k base salary depending on experience.
- The opportunity to get stock options in a fast growing software company.
- Comprehensive company benefits including Health, Dental and 401(k) with company match.
- Opportunity to get your foot in the door of the fastest growing software markets today,
Business Intelligence.
If you feel you are qualified to be part of our team, and you live within commuting distance from Troy, we would like to talk to you. E-mail us your resume and cover letter. You must specify salary expectations to be considered. The domain of the email address is iDashboards.com and the email account name is techsupport1.
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